Return Policy

TN Nursery Return Policy At TN Nursery, we take great pride in providing high-quality plants and exceptional customer service. If you are not satisfied with your order, please review our return and refund policy below:

Eligibility for Returns & Replacements Damaged or Defective Plants:

If your plants arrive damaged or in poor condition, contact us within 24 hours of delivery with clear photos of the issue. We will assess and offer a replacement or store credit.

 Wrong Item Received:

If you received the wrong plant, notify us within 48 hours. We will arrange for a replacement or issue store credit. Dormant Plants: Some plants may arrive dormant depending on the season. Dormancy is not considered a defect. Please allow time for them to break dormancy.

Non-Returnable Items Live plants cannot be returned due to their perishable nature. We do not offer refunds for improper care, planting errors, or weather-related damages. How to Request a Replacement Email [your email] or call [your phone number] within the specified timeframe. Include your order number, photos of the plant, and a brief description of the issue. Once reviewed, we will provide a resolution within 5 business days. We value our customers and strive to ensure every plant thrives in its new home! 🌿